Business Phones

To understand what to look for when choosing a new phone system, it helps to understand what not to look for. First and foremost, this is not a decision that comes down to selecting a specific vendor or choosing a bunch of features off a list.

The trick to choosing the right phone system starts with asking the right questions. Your objective is nothing short of understanding how information flows into, through and out of your business.

To make these decisions, you need to answer some of the following questions:

1. Do you have remote offices and/or branch offices?
2. Do you operate locally, nationally or globally?
3. Are you planning for a business expansion or move?
4. Have you seen a significant rise in your long distance expenses in recent years?
5. Are you at risk of losing customers due to poor communication, an inability to reach your people or slipping contact centre performance?
6. How do you plan to attract and retain younger workers who may be interested in more flexible work arrangements (i.e. teleworking) or who communicate using different methods (such as social media and/or instant messaging)?
7. Is it costing excessive time or money to add new users to your phone system or move/change existing users?
8. Have you considered ways to use your phone system to cut down on the costs of travel – and potentially reduce your greenhouse gas emissions in the process?
9. How does information flow into, through and out of your business? Through handsets? Computers? Desktops? Handheld devices? Email? Fax? Video broadcasting? Others?

Answering these questions is an important first step to building your business communication technology plan. A business communication technology plan can help you centralize communication decision-making across your organization. This is critical in today’s interconnected and fast-paced business world.

Next-generation communication is no longer tomorrow’s technology. Companies in every market sector are increasingly using Unified Communication (UC) to streamline internal operations, get closer to customers and get more done, faster.



Internet Protocol (IP) address: numerical label assigned to devices in a computer network. It two functions:identification and addressing.

VoIP – Voice over Internet Protocol: transmission technologies for delivery of voice communications overIP networks.

Internet telephony: communications services — voice, facsimile, and/or voice-messaging applications — that are transported via the Internet.

Unified communications (UC): integration of real-time communication services such as instant messaging(chat), presence information, telephony (including IP telephony), video conferencing, call control andspeech recognition with non-real-time communication services such as unified messaging (integratedvoicemail, e-mail, SMS and fax). UC allows an individual to send a message on one medium and receive the same communication on another medium.

To find a Business Telephone Sales/Service company in Olds visit our online business and service directory at